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I am writing to you because I have been very unsuccessful at helping my mother get her correct name put on her booking. The mistake was made by Cheap O Air and we have been trying for over a month to get this resolved.

We call everyday several times a day with no success. My mother is 71 years old and she has to get to Spain to help her 80 year old brother who is in a nursing home. My mothers correct name is Maria Garcia Ballesteros. The Ticket reads GRACIA and SHOULD READ GARCIA.

If you could please assist with this I would greatly appreciate it. Best regards

Product or Service Mentioned: Fareportal Flight Booking.

Reason of review: Order processing issue.

Monetary Loss: $250.

Preferred solution: FIX NAME ON TICKET.

I didn't like: Waiting for them to fix the problem.

  • horribleservice customerservice
Company wrote 0 private or public responses to the review from May 20, 2016.
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