CheapOair--they lie, steal, con, swindled, use coersion, they misrepresent themselves and more!

I can concur with by comment #3 mbh02 on July 7, 2011. Here is mine very similar experience. Actual email correspondance. 

 

Please read if you are planning to purchase a ticket from Cheapoair. You might thank me later. 

 

I took a trip to the Philippines in early 2011. Originally, I purchased a round-trip ticket for about $1,000. My connecting flight was missed in San Francisco (my fault). The airlines instructed me to work it out with the agency which sold me the ticket in the first place, Cheapoair. They told me I could take another flight out in two days (the earliest) and could have the difference in my ticket refunded to me. However, they told me I would have to pay for another round-trip ticket upfront (about $1,600). Later, the AIRLINES were going to refund my money, they told me. They also said it would take about two months to get my refund. After spending two days in San Francisco, I caught the scheduled flight and finished my trip.  

 

After two months, I contacted both the airlines and Cheapoair to see where my refund was. Below are three emails received from Cheapoair. This does not include the phone conversation and my attempts to connect via their website.  

 

1) If I am not entitled to a refund, I should have been told that before purchasing another ticket. 

 

2) If I was sold a ticket and informed incorrectly, most reputable companies would eat the cost and refund the money anyway, especially since an authorized representative PROMISED via phone AND email.  

 

3) ALL reputable companies would communicate quickly to resolve an issue relating to their services. Cheapoair rates VERY POORLY in this regard. They ignore your communication often (unless you are purchasing from them). 

 

If I would have known that it would cost me $2,600+ to take my trip, I would have made other plans!  

 

Please read below if you plan to purchase form Cheapoair!  

 

---------- Forwarded message ---------- 

From:  

Date: Wed, Apr 27, 2011 at 3:00 PM 

Subject: Cancellation and refund booking # 701xxxx 

To:  

 

Hi, 

 

As per our conversation over the phone, We have canceled your booking 

7015097 with a $350.00 cancellation fee . Your refund amount is $900.00, 

kindly allow 1 – 2 billing cycles for the refund to reflect on your 

account. This is the time frame the airline takes to process the refund. 

 

Please note that $200.00 will be charged upfront on your credit card and 

the remaining $150.00 will be deducted from your credit amount with the 

airline 

 

Thanks & Regards 

Max 

Customer Service Executive 

CheapOair 

213 West 35th Street 

Suite # 1301 

New York,NY 10001 

 

Toll Free: (866) 636 9088 

PHONE: (212) 478 0335 

FAX 646) 216 9114 

 

From: " "  

Date: September 22, 2011 1:40:23 PM PDT 

To:  

Subject: [#29xxxx]: Cancellation and refund booking # 701xxxx 

Reply-To:  

 

Dear xxxxxxx, 

 

Thank you for contacting us at CheapOAir.com in regards to your booking # 701xxxx. 

 

First let me apologize for the confusion that this cancellation may have caused you. While this ticket is normally non refundable since a segment of the ticket was used, I have gone ahead and submitted a request be processed for the unused portion of your ticket. As long as this is approved you will receive an email with the amount of your refund at the time it is processed.  

 

If you have any further questions or concerns please feel free to contact us again. 

 

Regards, 

Billing Department 

 

 

From: " "  

Date: October 6, 2011 7:37:57 AM PDT 

To:  

Cc:  

Subject: [#95xxx]: Booking # 701xxxx 

Reply-To:  

 

Dear xxxxxx, 

 

Thank you for contacting the Billing Department; we apologize for the delayed response. We have been in contact with the airlines on several occasions in an effort to get this matter resolved. in order for us to process a refund on your behalf, all of the flight segments must be open. United Airlines has collected their payment for the first segment of your flights; and that segment is now showing used. Due to this we are unable to process the refund. Unfortunately there is nothing more that we can do on our end, as Asiana Airlines is unable to re-open the flight segment. Please follow up with the Airline if you would like to pursue the refund further. We sincerely regret that we were unable to provide you with a better outcome. 

 

Kind Regards, 

 

Ms. Miriam 

Billing Department 

212-634-4082

I'm going to report this company to the business bureau for scam and also I'm going to sue them

don't buy a ticket from this company the are scam you will lose every penny in your credit card

i have been in a battle with them for over 3 months now over a refund that I was told would happen if I booked another ticket to replace the one , and of course it cost me more. Still no resolution and going on 4 months now. They are crap!!!!!!

LIKE I STATED CHEAPOAIR SUCKS PERIOD

This is my first time dealing with Cheap-O air, and my last. I spent 10K on 2 business class tickets and 1 economy to Asia. They have published on their website under BIZ 35, you will get 35.00 off on booking business class, but when asked about the 35.00 off when booking they had some excuse. Then after downloading and emailing the cheap-o air page and advertisement to 8 colleagues who are all attorney's, they called and were told all different stories about this. I asked my asst to call to inquire and ask for a supervisor she is still on hold, and it s been 15 minutes! I asked them to give me credit for the difference. Stay tuned.

I belief you --I'm suffering from stomach 

ache after dealing with them and waiting 

on line 2 hours today not getting help. 

It was my 5th call. They lied to me and told me Lufthansa is lying. But after 

not getting help Lufthansa sorted it out 

and saved me to go back to them again. 

I'm booking now flights for our company and privat for mor than 20 years and had never such bad service. It was my first and last booking with CeapOair. 

 

I'm going to write the whole story when I feel better becaus it is so redicules.

Complaint resolved: It took many phone calls and many more emails. The true of the matter is simple. You have to get to the right person. When first told by one of the "underlings" that they are as high (supervisor) as possible, don't believe it. There always someone above them. Once my complaint (thanks to Pissed Consumer) got to the correct person in CheapOair's Escalatiions Department (Antwan), things started to change. Where I was first told that I had to take the deal the first person in the escalations department told and I said "NO". I started disputing with my bank any credit charges. I informed CheapOair of my intention to pursue legal avenues. Posted on Pissed Consumers, and refused to settle for anything that I wasn't entitled to receive. CheapOair decided to resolve the problem to my satisfaction. I phoned the airlines and learned what I could from them as far as what the true of the situation was from the airline. I researched the "link" between companies. I learned that CheapOair is linked to Fareportal, Travelong and if given time I bet the insurance company, Travel Guard International, is linked to CheapOair and the others. 

Anyhow, don't give up. Keep your documentation and be prepared to use it to support your complaint.